Employee Dispute Resolution ( Mediation through Peer Review )
Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This one-day workshop will teach you everything you need to know about employee dispute resolution through mediation
What Will Students Learn?
• What the peer review process is
• A process for employees to file grievances and for management to respond
• How to choose a facilitator and panel
• What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
• What responsibilities and powers a panel should have
• How to apply professional questioning and probing techniques
• Why peer review panels fail and how to avoid those pitfalls
What Topics are Covered?
• What is peer review?
• Initiating the process
• The peer review panel
• Asking questions
• The peer review process
• Panel walk through
• Why does the process fail?