Active Listening

    Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This one-day workshop will help participants develop and practice their active listening skills.

   What Will Students Learn?

   Define active listening and its key components

 • Identify ways to become a better listener

 •  Use body language to reflect a positive listening attitude

 •   Understand the difference between sympathy and empathy,

   and when each is appropriate

   Create a listening mindset using framing, positive intent, and focus

   Be genuine in your communications

  Understand the communication process

  Ask questions, probe for information, and use paraphrasing techniques

   Build relationships to create an authentic communication experience

   Identify common listening problems and solutions

   What Topics are Covered?

   Defining active listening

   Body language basics

   Attitude is everything!

   Encouraging conversation

   Building relationships


  Getting over listening roadblocks