Certified Customer Service Professional, CCSP

    The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This one-day workshop will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

What Will Students Learn?   

• Identify ways to establish links between excellence in customer service

   and your business practices and policies.

• Develop the skills and practices that are essential elements of

   a customer service-focused manager.

• Recognize what employees are looking for to be truly engaged.

• Recognize who the customers are and what they are looking for.

• Develop strategies for creating engaged employees

   and satisfied customers in whatever business units you manage.


What Topics are Covered?

• The six critical elements of customer service

• Understanding leadership

• Managing performance

• Onboarding and orientation

• Five practices of leadership


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