Managing Difficult Conversations

    We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

What Will Students Learn?

How to define their frame of reference

How to establish a positive intent and a desired outcome

Good communication skills

How to draft a script for a difficult conversation

Use specific steps to carry out a difficult conversation

How to access additional resources as required

• How to maintain safety in a conversation 

What Topics are Covered?

Choosing to have the conversation 

Toolkit for successful conversations

Choosing the time and place

Framework for difficult conversations

Conversation template

Staying safe

• Role play practice