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    This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority.This two-day course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

What Will Students Learn?

• Adjust to the supervisor’s role with confidence.

• Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.

• Identify key attitudes that you can develop to enhance your supervisory skills.

• Use time management and planning techniques to maximize your success.

• Develop a technique for giving instructions that are clear and understood.

• Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

What Topics are Covered?

• Making the transition

• Responsibilities of a supervisor

• Key behaviors and attitudes

• Setting goals and planning for success

• Active listening techniques

• Communication skills

• Giving feedback and instructions

• Orders, requests, and suggestions

• Managing conflict

• Managing challenging situations

• Developing relationships

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