Workplace Violence ( How to manage Anger and Violence in the Workplace )

    Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive workshop includes everything a workplace leader needs to get started.

What Will Students Learn?

  Describe what workplace violence is

Identify some warning signs of violence

•  Apply the cycle of anger

  Understand Albert Bandura’s behavior wheel and how it applies to anger

  Develop a seven-step process for managing your anger and others’ anger

  Apply better communication and problem solving skills, which will reduce frustration and anger

  Develop some other ways of managing anger, including coping thoughts and relaxation techniques

Use the nine components of an organizational approach to managing anger, including risk assessment processes

  Respond if a violent incident occurs in the workplace on an individual and organizational level

What Topics are Covered?

  What is workplace violence?

  The behavior wheel and anger process

  Communication, problem solving, and anger management skills

  A systems approach and developing a policy and program

  Risk assessment and risk level analysis

•  Hiring practices and workplace design

•  Workplace practices and procedures 

  Security systems and personnel and training programs

•  Developing emergency response plans and threat response process

•  The immediate response

•  Consulting with the experts

  Gathering and evaluating additional information

  Communicating incidents and threats

  Reviewing the options and analyzing the impact

  Incident response checklist