Six Sigma

publisher: UK-TB

Language‎: English

price: 199 $

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  • Six Sigma is one of the most important developments in the field of business improvement. It is also one of the most over-hyped and misunderstood initiatives, leading to confusion and controversy. Those studying or working in the area need to understand not only the mechanics of conducting Six Sigma projects, or even implementing the wider initiative. They must also grasp the underpinning principles and logic. This book looks at both the academic and practical aspects of Six Sigma to give a deeper and more subtle understanding of how and why it works, and the limitations of the approach.

  • Content :-
  • Introduction
  • Background and History
    1. Development of Quality Thinking
    2. Six Sigma: The Next Evolution
    3. Definition of Six Sigma
    4. Summary
  • Why Six Sigma?
    1. Introduction
    2. To Improve Financial Performance and Profitability
    3. To be Responsive to, and Focused on, Customers
    4. To Improve Product and Service Performance
    5. Contributing to Organizational Learning
    6. Summary
  • Six Sigma: Key Strategic Concepts
    1. Six Sigma is Strategic
    2. Six Sigma is About Customers
    3. Six Sigma is About Variation
    4. Six Sigma is About Process and Scientific Investigation
    5. Six Sigma is About People and Learning Not Cost
    6. Summary
  • Strategic Six Sigma
    1. Introduction
    2. Vision, Mission and Values
    3. Strategic Objectives
    4. Hoshin Kanri and Six Sigma
    5. Summary
  • Customers
    1. Introduction
    2. Customer Satisfaction and Customer Value
    3. Summary
  • Variation
    1. Introduction
    2. Special and Common Cause Variation
    3. Process Capability
    4. Summary
  • Processes and Scientific Investigation
    1. Introduction
    2. Business Processes: The Reality
    3. Scientific Investigation
    4. Summary
  • People and Organizational Learning
    1. Key Six Sigma Roles
    2. Belt System Issues
    3. People and Change
    4. Organizational Learning
    5. Summary
  • Sustainable Six Sigma Deployment
    1. Deployment Model: Kotter
    2. Deployment Logic: System of Profound Knowledge (SoPK)
    3. Steps 1 to 3: Envisioning the Transformation
    4. Steps 4 to 7: Enacting the Transformation
    5. Step 8: Institutionalise the New System
    6. Summary
  • Six Sigma Projects: Key Concepts
    1. Basic Statistical Concepts
    2. Variation, the Normal Distribution, DPMO and Sigma Levels
    3. The Scientific Method and the DMAIC Cycle
    4. The Four Focuses of a Six Sigma Project
    5. Process
    6. People and Change
    7. Summary
  • DMAIC
    1. Introduction
    2. The Define Stage
    3. The Measure Stage
    4. The Analyse Stage
    5. The Improve Stage
    6. The Control Stage
    7. Summary
  • Customer Focus in DMAIC
    1. Introduction
    2. What Does the Customer Value?
    3. What is the Value Stream?
    4. What Design/Process Elements Affect Customer requirements?
    5. Quality Function Deployment
    6. Summary
  • Variability Reduction in DMAIC
    1. Introduction
    2. Building and Using Control Charts
    3. Responding to Out of Control Conditions
    4. Process Capability
    5. Responding to Incapable Processes
    6. Evaluating the Measurement System
    7. Summary
  • Soft Aspects of DMAIC
    1. Learning in and Between Projects
    2. People in Improvement
    3. Summary
  • Processes in DMAIC Projects
    1. Introduction
    2. Supplier-Input-Process-Output-Customer (SIPOC) Diagram
    3. Process Flow Chart
    4. Value Stream Mapping
    5. Soft Systems Methodology
    6. Summary
  • DMAIC in Service Organizations
    1. Introduction
    2. Service is Different
    3. The Dimensions of Service Quality
    4. Contribution of Six Sigma
    5. Potential Modifications to Six Sigma in Service Environments
    6. Summary
  • Successful DMAIC Projects
  • Example of a Six Sigma Project
    1. Introduction
    2. Project Background
    3. Selection of a Quality Characteristic
    4. Methodology
    5. Summary
  • Quality by Design (for Six Sigma)
    1. Introduction
    2. The DFSS Process
    3. The Voice of The Customer
    4. Impact of Late Design Changes
    5. Design for ‘X’
    6. DFSS Tools
    7. Summary
  • Six Sigma: A Critique
    1. Introduction
    2. Accepted Strengths of Six Sigma
    3. Reasons for Failure and Critical Success Factors
    4. Inherent Conceptual Issues
    5. The Future
    6. Summary
  • References

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