Customer Service Training ( Critical Elements Of Customer Service )

    While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. 

What Will Students Learn?

Demonstrate a customer service approach

Understand how your own behavior affects the behavior of others

Demonstrate confidence and skill as a problem solver

Apply techniques to deal with difficult customers

• Make a choice to provide customer service 

What Topics are Covered?

What is customer service? Who are your customers?

Meeting expectations

Setting goals

• Communication skills and telephone techniques

Dealing with difficult customers and people

Dealing with challenges assertively

Dealing with stress

The first critical element: A customer service focus

The second critical element: Defined in your organization

The third critical element: Given life by employees

The fourth critical element: Be a problem solver

The fifth critical element: Measure it

• The sixth critical element: Reinforce it